Firepaw Warranty

Firepaw Treadmills Warranty: Comprehensive Coverage for Durability and Performance

At Firepaw, we take pride in offering the most extensive warranty in the dog treadmill segment, providing peace of mind and trust in the quality of our products. Our treadmills are designed for long-term use, with a reputation for durability that has kept them running smoothly for professional trainers for over 12 years without needing repairs. Below, you’ll find details about the warranty coverage for our various treadmill models, ensuring your investment is protected.

General Warranty Coverage:

Firepaw offers an 18-month warranty on key components across all treadmill models, ensuring full functionality and performance over time. This includes coverage for:

• Running belt
• Main aluminum wheels
• Bearings
• Fasteners
• Speed computer
• Disc brake
• Frame

Our treadmills are designed with easy part replacement and upgrades in mind. Should any part need replacement, we will provide a spare with detailed installation instructions. This ensures that maintaining your treadmill is straightforward and hassle-free.

Important Care Instructions:

To maximize the lifespan of your treadmill and maintain warranty coverage, it is crucial to keep it away from moisture and water exposure. Damage caused by moisture, such as rust, is not covered under the warranty. We strongly recommend using Firepaw treadmills indoors, as outdoor use may damage the paint and affect the longevity of certain parts.

Specific Model Warranties:

Phoenix Treadmills

• 18-month warranty: Full functionality for the running belt, main aluminum wheels, bearings, fasteners, speed computer, disc brake, and frame.
• Exclusions: Moisture-related damages such as rust are not covered. Outdoor use may reduce the lifespan of the treadmill.
• Small Running Plastic Red Wheels (50 mm):
  • 12-month warranty.
  • Useful life varies based on training intensity, speed, and dog weight, ranging from 12 to 30 months.
  • Silicone Wheels: 24-month warranty.
  • Spare small wheels are included in every treadmill package. Only 5 to 10 wheels in the stepping area may wear out after extended use. Additional spare wheels can be purchased at €4 per piece (for silicone wheels).

Carpet Treadmills

• 18-month warranty: Full coverage for all parts.
• Exclusions: Moisture-related damages are not covered.

Mini Breeds Treadmills

• 18-month warranty: Full functionality for the running belt, main aluminum wheels, bearings, fasteners, speed computer, disc brake, and frame.
• Exclusions: Damage caused by moisture, such as rust, is not covered. Outdoor use may damage the paint and reduce part life.

Spare Parts and Upgrades:

Firepaw treadmills are designed for easy part replacement and upgrades, ensuring that even after years of use, only a small number of parts may require attention. Spare parts, including running wheels and other components, are available for purchase, making maintenance simple and affordable.

By following our care instructions and leveraging the support included in our warranty, you can be confident that your Firepaw treadmill will provide many years of reliable service. For further assistance or to order spare parts, our team is always ready to help.